Boarda Studio / Solutions / Airports
Your passengers wander the terminal instead of relaxing before their flight.
Boarda embeds AI-powered search into your airport app or website so passengers find gates, lounges, and shops instantly — without asking staff.
Trusted by airports and terminal operators handling millions of passengers.
See the attendee experience with Boarda ExplorerWhy passengers stress before they even board
Travelers ask staff the same gate questions all day
Where is Gate B34? Is there a lounge nearby? Your information desk handles hundreds of repeat questions per shift.
Flight boards do not answer real questions
A passenger wants 'coffee near Gate 12 that is open now' but the departures screen only shows flights. They wander and miss boarding.
You have no insight into what passengers search for
Without query data you cannot tell which services are most sought, which concessions are underperforming, or which terminals cause confusion.
Live before your next terminal opens
Step 01
Upload your airport content
Add gates, lounges, shops, restaurants, services, and terminal maps to the Boarda dashboard. AI enrichment fills in descriptions and categories automatically.
Step 02
Embed search in your airport app or site
One embed snippet adds branded search to your mobile app, website, or terminal kiosk. Passengers type natural questions and get instant answers.
Step 03
Track passenger intent in real time
See which services are trending, which shops passengers search but cannot find, and which terminals need better signage — live.
Everything your airport needs
Natural language airport search
Passengers type 'sushi restaurant after security in Terminal 2' or 'power outlets near Gate 15' and get exact locations instantly.
Multilingual by default
English, German, Arabic and mixed queries work out of the box. Serve international travelers from every origin equally.
Gate and terminal awareness
Results include terminal, level, and nearest gate so passengers navigate directly without confusion.
Real-time availability
Opening hours and live status appear in results. Passengers see only what is open now — no more walking to closed shops.
Concession and lounge finder
Search by food type, price range, or amenity. Results surface lounges with shower access, restaurants with vegetarian menus, and more.
Pre-launch query simulator
Run 500 realistic passenger queries before a new terminal opens. Catch missing shops, wrong gate numbers, and outdated signage early.
Know what passengers want, live
The real-time analytics dashboard shows every passenger search as it happens. See which services trend, which terminals cause confusion, and which concessions are underperforming. By the end of the first week, you have a data-driven action list.
- Most searched services, shops, and food types
- Zero-result detection — see unmet demand live
- Search volume by terminal and time of day
- Language and device breakdown of your passengers
What airport teams say
We embedded Boarda in our airport app for the new terminal launch. Within the first week, 'currency exchange' was the top search and we only had one booth past security. We fast-tracked a second location and passenger satisfaction scores improved immediately.
Lars Eriksen
Terminal Operations Manager, Nordic Hub Airport
The analytics showed us that 30% of searches happen between midnight and 5 AM. That insight alone justified keeping two food outlets open 24/7 instead of closing at 11 PM.
Priya Sharma
Commercial Director, Global Airports Group
Frequently asked questions
How quickly can we go live?
Most airports upload content and go live in under two hours. The embed works on apps, websites, and terminal kiosks.
Does it handle seasonal schedule changes?
Yes. Update shop hours, lounge access, and seasonal concessions at any time. Changes appear in search results immediately.
Can it integrate with flight information systems?
Boarda focuses on venue content, not flight data. However, results can link to your FIDS pages and gate information systems via URL.
Is passenger data collected?
Queries are aggregated anonymously. No personal data is collected or shared. Boarda is designed with GDPR compliance in mind.
Does it work for smaller regional airports?
Yes. Any terminal with searchable content — shops, restaurants, lounges, services — works with Boarda regardless of size.
Your passengers need to find things fast. Give them search that delivers.
Upload your terminal content, embed the widget, and let passengers find everything from gates to coffee shops without asking for directions.